OpenSME's component library is the foundation of every services engagement we run. Purpose-built for real operational problems, each capability is configured to your context, integrated with what you already use, and delivered by our team — not handed over for you to figure out.
We don't begin with the catalog. We begin with your specific operational challenge — mapping your workflows, understanding your existing systems, and identifying the right capabilities to deploy for maximum impact.
The right components are shaped around your workflows, branding, roles, and business rules. Every engagement is a bespoke configuration — not a generic setup applied to your business.
We handle the full deployment — connecting every component cleanly to your CRM, ERP, BMS, or existing systems via standard APIs. You receive a working solution, not a project to manage yourself.
These are the capabilities we draw from in every engagement. They work standalone for focused projects, or combine to form a complete operational system — assembled by our team around your specific needs and existing infrastructure.
Configurable mobile forms for field inspections, quality audits, and compliance checks. Works offline, syncs on reconnect. Supports photo capture and GPS tagging.
Photo-enabled incident and defect capture with GPS location, severity rating, and instant routing to the responsible team. Eliminates the WhatsApp photo trail.
Drag-and-drop builder for operational checklists — safety walks, handover sheets, maintenance rounds. Configurable scoring, mandatory fields, and sign-off requirements.
Scan a QR code on any asset to instantly access its service history, log work completed, and update its condition. Connects to the asset register in real time.
Create and deploy custom data capture forms for any operational scenario — supplier checks, site surveys, meter readings, staff assessments. No developer needed.
Create, assign, track, and close work orders from any device. Supervisors get a live view of outstanding jobs; technicians get clear task queues with priority and deadline.
Automatically assigns incoming tasks, issues, and requests to the right person or team based on role, location, workload, and priority rules — without manual triage.
Reads incoming requests, reports, and messages and automatically categorises them by type, urgency, and department. Reduces manual sorting and speeds up response time.
Analyses asset usage patterns, service intervals, and historical failure data to generate maintenance predictions before equipment breaks down — reducing reactive costs.
Multi-step process automation with conditional branching, approvals, and time-based triggers. Replaces manual handoffs between teams with structured, auditable workflows.
Continuous rule-based checks against SLA commitments, regulatory requirements, and internal standards. Flags breaches instantly and generates evidence for audit trails.
Transforms operational data and briefings into brand-aligned content — client reports, social posts, internal updates. Analyses relevance and sentiment before publishing.
A live operational overview for managers and supervisors — site status, open issues, team activity, and KPIs in a single configurable view. Works across multiple sites.
Define, track, and visualise the metrics that matter to your operation. Trend lines, period comparisons, and drill-down capability — without needing a data analyst.
Scheduled client and management reports generated directly from live operational data — not manually compiled from spreadsheets. PDF or web-ready output on any cadence.
Collect, aggregate, and report on environmental and social metrics across sites and operations. Aligned to common ESG frameworks with regulator-ready export formats.
An always-on monitoring layer that tracks key client signals, market news, and industry developments — surfacing the insights your business development team needs, automatically.
A white-label web portal where clients can submit requests, track progress, access reports, and communicate with your team — reducing inbound calls and email back-and-forth.
Points, tiers, and reward mechanics for customer retention programmes. Configurable earning rules, redemption catalogues, and integration with POS or e-commerce platforms.
Leaderboards, challenges, badges, and streak mechanics for workforce engagement programmes. Drives productivity, safety compliance, and training completion through behavioural incentives.
Multi-channel notification engine that delivers the right alert to the right person — via in-app, email, SMS, or WhatsApp — based on event type, role, and urgency. No missed updates.
Intelligent scheduling engine that consolidates staff availability, skills, priorities, and operational constraints — generating optimal shift and task schedules without manual effort.
Pre-built connectors to common enterprise platforms — ERP, CRM, HR, BMS, and more. New integrations configured via standardised adapters without custom development for each system.
The digital nervous system connecting enterprise systems and user messaging channels. Converts inbound messages into structured data and routes actionable output back to the right system.
Unified search and indexing across unstructured content — documents, images, videos, and PDFs. Makes organisational knowledge fully searchable, reusable, and comparable across systems.
Token-based, time-bound access control across multiple channels — moving beyond passwords to secure, contextual entry to organisational systems, portals, and resources.
Real-time, bidirectional data synchronisation between platforms — keeping records consistent across your CRM, ERP, field apps, and reporting systems without manual reconciliation.
The component library is continuously growing. Speak to the team about components in development or custom needs specific to your operation.
Tell us about your operation and we'll identify the components that address your specific gaps — no commitment required.