OpenSME helps SME-focused fintechs, insurance brokers, and financial service providers digitise client onboarding, claims processing, and compliance workflows, delivering the credibility and responsiveness of a large institution at an SME-appropriate cost and speed.
Financial services and insurance operators face a dual pressure: regulatory requirements are increasingly demanding digital evidence, audit trails, and verifiable processes, while clients expect the same seamless digital experience from their financial provider that they get from every other service in their life.
For SME-scale operators, the gap between these expectations and current operational reality creates both regulatory risk and client attrition risk. Closing it does not require a major platform replacement. It requires the right components, deployed in the right sequence.
These components from the OpenSME catalog are most relevant to your industry. They work standalone or combined — configured to your specific workflows, not adapted from generic software.
Create structured digital forms for KYC, AML declarations, policy applications, claims submissions, and risk assessments, replacing PDF attachments with guided, validated digital inputs that route automatically on completion.
Tracks regulatory obligations: MAS submission deadlines, AML review schedules, client due diligence refresh dates, and internal policy compliance requirements, with automated alerts before each deadline.
A secure, branded portal where clients complete onboarding, submit claims, upload documents, check application status, and communicate with your team, reducing inbound calls while meeting digital expectations.
Token-based, time-bound access control for client portals and internal systems, providing secure password-free access that meets financial services security requirements across web and mobile channels.
Automatically categorises incoming client requests, claims, and applications by type, complexity, and priority, routing each to the right team without manual triage and reducing response time significantly.
Generate MAS regulatory reports, claims performance summaries, client portfolio reviews, and compliance evidence packs automatically from live data, formatted to submission standards.
Using our component delivery methodology, a standard deployment for your industry follows this four-week arc — small, focused, and live before the momentum fades.
Typical operational scenarios for your industry — and how OpenSME components address each one in a real deployment.
A specialist insurance brokerage onboards new corporate clients through a process involving multiple email exchanges, PDF forms, manual identity verification, and a final review meeting. Average onboarding time is 11 business days.
Field Forms Builder creates a structured digital onboarding form collecting company information, risk profile, KYC declarations, and document uploads in a single guided workflow. Compliance Monitor tracks KYC and AML completion. Client Portal gives clients visibility of their onboarding status in real time.
Average onboarding time drops to 3.5 business days. Operations staff redirect 30% of their time from onboarding administration to client relationship activity. Client satisfaction with the onboarding experience improves significantly.
A digital insurance startup receives 80 to 120 claims per month via email. Claims are manually logged into a spreadsheet, assigned by the claims manager via email, and tracked by checking individual email threads. SLA breaches are only discovered after clients escalate.
Field Forms Builder creates a structured claims submission form accessible from the client portal. AI Classifier automatically categorises and prioritises each claim on receipt. Client Portal allows clients to check their claim status without calling or emailing. Compliance Monitor flags claims approaching SLA breach 24 hours in advance.
SLA breach rate drops from 18% to below 2%. The claims manager daily administration time drops from 3 hours to 45 minutes. Client complaints related to claims status uncertainty decrease by 85%.
A licensed fund administrator subject to MAS regulatory requirements maintains compliance records in a shared drive and tracks submission deadlines on a wall calendar. An internal audit finds two AML review deadlines were missed in the previous year, undetected until the audit.
Compliance Monitor holds every regulatory obligation against each client and licence type. Alerts are sent to the compliance officer 60, 30, and 7 days before each deadline. Automated Report Builder generates the required submission reports from live operational data.
No regulatory deadline is missed in the 12 months following deployment. The compliance officer time spent on deadline tracking drops from 6 hours per week to a 15-minute daily dashboard review. The next MAS inspection finds full compliance, documented digitally and audit-ready.
We will walk you through the components most relevant to your specific workflows — no commitment, no generic demo script.